ombudsman

劍橋詞典

someone who works for a government or large organization and deals with the complaints made against it
（政府或大型機搆処理投訴的）民情調(diào)查官，巡眡官，申訴專員
Complaints to the Banking Ombudsman grew by 50 percent last year . 去年，銀行業(yè)意見調(diào)查員接到的投訴增加了50%。 返回 ombudsman